The categories below offer assistance, support and/or guidance depending on your question.
To contact individual members of the instructional design team, see the NOVA Online ID team staff page. Feel free to browse the IDesign FAQs or check the information below for a point of contact regarding your inquiry. Also see NOVA Online's webpage.
The NOVA Online instructional design help desk can be reached via email at OnlineIDHelp@nvcc.edu. This account is monitored during normal business hours when the college is open. Online ID Help will answer faculty questions or direct your inquiry to the correct department or staff member. Online ID Help does not handle student technical assistance.
- Faculty Workload — jlerner@nvcc.edu.
- Training — asktechtraining@nvcc.edu or see the NOVA Online training website.
- OER initiative — wdavis@nvcc.edu.
- Shared Services Distance Learning (SSDL) — jlerner@nvcc.edu.
- Academic integrity/student complaints — jlerner@nvcc.edu.
- New course development — acase@nvcc.edu.
- Teach for NOVA Online: new faculty orientation, 1st year experience — teachonline@nvcc.edu.
- Library resource support, Fair Use — eli-library@nvcc.edu.
- Desk textbook requests — acase@nvcc.edu.
- Mail (scanned paper exams) — nvdattj@nvcc.edu.
- NVRK (drop), Withdrawals, Grade Changes — campus dean
- NOVA Online IT Support — 703.764.5051 or onlineitsupport@nvcc.edu.
- Canvas campus section questions or issues — canvashelp@nvcc.edu.
- Canvas general help — support@instructure.com.
- NOVA Online Student Hotline for all student related help, registration, success coaching, disability, proctoring, tutoring, etc. — 703.323.3347.
- NOVA Online IT Support for students — 703.764.5051 or onlineitsupport@nvcc.edu.